Because every pair is custom made with your lenses and power, we do not accept returns for change of mind. If you receive something that is not what we promised, for example the wrong frame, the wrong lens or power, or a damaged pair, we will take it back and make it right.
When we accept a return
- You received a different frame from the one you ordered.
- The lens type or power is different from what you ordered.
- The frame or lenses arrived broken or damaged.
When we cannot accept a return
- Change of mind after the pair has been made.
- A wrong prescription that was entered at checkout or on the uploaded card.
- Damage caused after delivery.
How to request a return
- Message us on Instagram (@roshney_eyewear) as soon as you receive your order.
- Send your order number and clear photos of the issue.
- We will confirm and arrange a replacement or refund for the affected item.
Please check your prescription carefully before you order. Our prescription guide explains every box on your eye card.